Finance and Strategy Manager

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We are looking for a strategic Finance professional who is passionate about making an impact at a fast-growing company. You will use your business insight, analytical skills, and strategic thinking to deliver insights and actionable recommendations to improve decision-making across the organization. You will own our company model, oversee our planning & reporting cycles, and drive process excellence across our entire organization.

This is a highly visible role in the organization and reports into our CFO. This may be the right fit for you if you are passionate about developing an intimate understanding of our business, have a strong financial and analytical background, and are keen to drive growth and operational improvements as a strategic finance manager.

What will you be doing?

• Own our company model and provide regular updates to our Executive team and board on financial performance.
• Develop a strong understanding of Front's business model and translate the impact of business decisions on company performance.
• Lead our consolidated Financial Planning process, including development of near-term and long-term budgets, quarterly KPI updates, and regular business reviews.
• Monitor budget implementation to ensure timely commitments, and conduct rigorous variance analysis. Regularly update budgets and forecasts to guide decision-making.
• Drive ongoing improvement in finance and operational workflows, increase efficiency through automation & process excellence, and proactively understand risks and opportunities to provide predictability to future performance.
  
  

What skills & experience do you need?

• 5+ years of finance or related experience in a highly analytical strategy or operating role.
• Strong financial modeling skills in Excel and understanding of business metrics. Familiarity with 3-statement models.
• Experience with company-wide or business unit planning processes, operating expense forecasting, and P&L and budget management.
• Ability to eloquently distill and communicate financial data and complex topics to non-finance stakeholders.
• Experience and comfortable working in a dynamic, rapidly changing environment; bonus points for experience with SaaS business models.
• Experience working with senior management to help drive analysis that leads to data-drive decision making.
  
  

What We Offer

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Paid parental leave
• Flexible time off policy
• Focus Fridays - learn more here!
• Flexibility to work from home 3 days/week (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!
  
  

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice